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Policies
Privacy Policy
Contact information
including email address, telephone number, address, etc. which is
provided by the client is used solely for the purpose of completing orders. This includes information pertaining to gift recipients.
Financial information including credit card numbers, expiration
dates, billing address is used solely to bill the customer for their
order. We do not store credit card numbers.
We do not share any of your personal information with anyone.
Return Policy
100% Satisfaction Guaranteed
We take enormous pride in the highest
quality of our products and customer service. If you are not completely thrilled
with your order, please contact us immediately so that we can remedy the
situation. We accept returns for non-edible items if you contact us within
7 days. Edible items are non-returnable for health reasons however, we
want you to be completely satisfied, so please contact us, 1-877-473-5063, if there is a problem.
Our goal is to make you happy.
All authorized returns will
be refunded at the original purchase price, plus any applicable
sales tax in the original payment method.
Shipping and Handling
Shipping charges are automatically
calculated in the shopping cart. For custom gifts and large volume orders,
shipping charges will vary. As part of the customization process, we will
inform you of exact shipping charges.
We do our best to package and ship our
chocolate gifts to avoid damage . If there is a problem with
your order due to improper handling, please contact the carrier first. If
they do not resolve the problem, contact us and we will do our best to help.
Please click here for shipping and handling details.
Delivery Times
Orders are processed within 24 hours.
Delivery time is typically within 4 business days for orders shipped via
Priority Mail and 7 to 10 business days for orders shipped via UPS. We
will ship via overnight or 2nd day upon request. The extra charges for
rush delivery will be added to your order. If you
have specific delivery requirements, please indicate them on your order or
contact us via email at
support@chocolate2die4.com or
call 1-877-473-5063.
Delivery Policies
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Deliveries can be made to the
United States only
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Many products are shipped
directly from the factory. Orders of multiple items may be shipped separately
in partial shipments.
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Our products can be delivered
using Over night, Two Day, Next Day or Saturday Delivery service. These
services have an additional charge from the carrier and are passed
on to the customer.
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UPS assesses a $10.00 fee for
each incorrect delivery address. Any changes to address information
AFTER the
order has been shipped will result in a $10.00 charge to your credit card. All
addresses MUST be complete with the correct name, company name, street number,
apartment/room/suite number, building number, floor number, city, state and zip.
UPS cannot change an address in mid route, but can once the first attempt at
delivery has been made.
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Once an order has been shipped
it cannot be cancelled unless there is a problem with that order.
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Orders being sent to Alaska and
Hawaii are available for an additional $10.00 and must be shipped 2nd Day Air.
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We are unable to process orders
for delivery to P.O. Boxes, FPO’s or APO ’s.
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For residential deliveries, if
the recipient is not available at the time of delivery, the delivery person may
leave the gift in a safe place for the recipient to retrieve when they return or
attempt delivery the next day. This is up to the discretion of the driver.
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For business deliveries, if the
business is closed or not accepting deliveries, delivery will be re-attempted
the next business day.
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Hospital & Hotel deliveries —
Please make sure the recipient is still in the hospital or hotel before
scheduling the delivery. Verify hospital and hotel shipping & receiving hours of
operation prior to shipping. We advise that you call on the expected date of
delivery and make sure that your recipient receives the gift.
Still have Questions?
If you have any questions about our
products or need help placing your order, feel free to contact us anytime via email at
support@chocolate2die4.com or
call toll free 1-877-473-5063.
Thank you for visiting Chocolate 2 Die 4!
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